Identify issues, develop options, consider alternatives and reach an agreement.
Mediation is a process in which parties, with the support of a mediator, identify issues, develop options, consider alternatives and make decisions about future outcomes. The mediator acts as a third party to support participants to reach their own decision.
What is particularly helpful about mediation is that the focus is not so much on what people want, but on what is important to them. In mediation terms, we call this interest-based negotiation rather than positional based negotiation.
By shifting the focus away from positions and onto interests, mediation helps parties work together to find solutions and resolve their disputes.
You can also find us and further information on the AIFLAM website.
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